Terms of Service

These terms and conditions govern the supply of goods sold on the Website www.elitehairextension.com, which is owned and operated by Elite Hair Extension, a company registered in United Kingdom under company number 000000 with its registered office address at 10 Lancing Road, Romford, UK.

These terms and conditions constitute the entire and only agreement between us in relation to the sale of goods.

The Customer's attention is particularly drawn to the provisions of Clauses 5 and 6.

1. Definitions & Interpretation

1.1 In these conditions, the following definitions apply:
1.1.1. Business Day means a day (excluding Saturdays, Sundays, or public holidays) when banks in United Kingdom are open for business.
1.1.2. Company means Elite Hair Extension.
1.1.3. Customer or You means the person or entity purchasing goods from the Company.
1.1.4. Conditions means these terms and conditions.
1.1.5. Contract refers to the agreement for the sale of goods between the Company and the Customer.
1.1.6. Force Majeure Event has the meaning specified in Clause 7.
1.1.7. Goods means the hair extensions or related products listed on the Website.
1.1.8. Order means the Customer's request to purchase Goods from the Company.
1.1.9. Website means the domain www.elitehairextension.com.

2. The Contract Between Us

2.1 These Conditions apply to all sales, excluding any terms the Customer seeks to impose unless expressly agreed in writing.
2.2 An Order placed through the Website constitutes the Customer's offer to purchase Goods.
2.3 Confirmation of your Order indicates receipt but not acceptance. A Contract is formed only when the Company dispatches the Goods unless the Company notifies you that:

  • The Order is not accepted.
  • Delivery cannot be made to your location.
  • Goods are unavailable or priced incorrectly.
    2.4 Orders will not be dispatched until full payment is received.

3. Delivery

3.1 The Company uses third-party couriers to deliver Goods to the Customer's specified location.
3.2 Delivery is complete when the Goods reach the delivery address.
3.3 Estimated delivery times are not guaranteed, and the Company is not liable for delays caused by a Force Majeure Event or issues with the Customer’s delivery details.
3.4 If delivery is refused or unclaimed, the Customer is responsible for collecting the Goods or arranging redelivery.

4. Prices and Payment

4.1 Prices are as listed on the Website at the time of checkout.
4.2 The Company reserves the right to adjust prices for reasons such as changes in costs, exchange rates, or taxes.
4.3 Payments must be made via the secure payment gateway provided. The Company does not retain payment details.

5. Cancellation and Returns

5.1 Customers may return Goods within 14 days of receipt, provided they are unused, unopened, and in their original condition.
5.2 Goods that have been altered in any way (e.g., cut, dyed, or customized) are non-returnable.
5.3 Faulty or incorrect Goods must be reported within 5 days of receipt and returned within 28 days.
5.4 Refunds or replacements will be processed upon inspection of returned Goods.

6. Limitation of Liability

6.1 The Company does not exclude liability for death, personal injury, or fraud resulting from its negligence.
6.2 The Company is not liable for indirect or consequential loss, cyber-attacks, or allergic reactions caused by the Goods, except as required by law.

7. Force Majeure

7.1 The Company is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, strikes, or disruptions in supply chains.

8. Governing Law and Jurisdiction

8.1 These Conditions are governed by the laws of United Kingdom. Any disputes shall be settled exclusively in the courts of United Kingdom.

Contact Information

For any questions, cancellations, or returns, please contact us at: