Privacy Policy

www.elitehairextension.com (the “Website”) is brought to you by Elite Hair Extension, a company registered under applicable laws and regulations. Our registered office address is 10 Lancing Road, Romford, UK.

Why You Should Read This Policy

We value the privacy of visitors to our Website (“you”) and are committed to protecting your personal data. Please read this Privacy Policy (“Policy”) carefully to understand how we collect, use, and safeguard your information.

For the purposes of relevant privacy legislation, Elite Hair Extension (“we” or “us”) acts as the data controller responsible for your personal data.

How to Contact Us

If you have any questions about this Policy or how we handle your data, please contact us:

Personal Data We May Collect About You

Information You Provide

We collect personal information such as your name, email address, phone number, and shipping address when you:

  • Place an order on our Website.
  • Complete forms, such as subscribing to newsletters or filling out surveys.
  • Provide feedback, report a problem, or contact us for customer support.

Information About Others

If you provide personal data about another individual (e.g., placing an order as a gift), you confirm that you have their consent to share their information with us.

Automatically Collected Information

We may automatically collect the following:

  • Cookies and Usage Data: Tracking tools to analyze your activity on our Website.
  • Device Information: Details such as browser type, operating system, and IP address.
  • Location Data: With your consent, we may collect location details for certain features or functionality.

How We Use Your Personal Data

Your data will be used for the following purposes:

  • To process and fulfill your orders.
  • For customer support and communication.
  • To improve our Website and services.
  • For research, statistical analysis, and marketing (with your consent).
  • To detect and prevent fraud or unauthorized activity.

Our Lawful Basis for Using Your Data

We process your data:

  1. To fulfill a contract with you (e.g., completing orders).
  2. With your explicit consent (e.g., marketing communications).
  3. To comply with legal obligations or for our legitimate business interests, such as improving our services and maintaining security.

Marketing and Opting Out

With your consent, we may send you updates about our products, offers, and promotions. You can opt out anytime by:

  • Clicking the “Unsubscribe” link in any email.
  • Contacting us directly using the details provided above.

How We Protect Your Data

We use technical and organizational measures to secure your personal data, including:

  • Encryption for online transactions.
  • Secure access controls for physical and digital storage.
  • Regular monitoring for potential threats.

While we strive to protect your information, we cannot guarantee absolute security due to inherent internet risks.

Data Transfers Outside Your Region

If we transfer your data outside your region, we will ensure appropriate safeguards are in place, such as binding corporate rules or compliance with international privacy frameworks.

Your Rights

You have the right to:

  • Access your data or request a copy.
  • Correct inaccurate or outdated information.
  • Request the deletion of your data (“right to be forgotten”).
  • Object to data processing for direct marketing.
  • Request data portability in a structured format.

To exercise these rights, contact us via email or post. Proof of identity may be required.

Cookies

We use cookies to:

  • Improve your browsing experience.
  • Track website usage and preferences.
  • Enable essential Website functionality, such as shopping cart and checkout.

You can disable cookies through your browser settings, but doing so may limit certain Website features.

Changes to This Policy

This Privacy Policy may be updated periodically. Please review it regularly to stay informed about how we handle your personal data.

Supervisory Authority

If you have concerns about our handling of your data, you may contact the relevant data protection authority in your region.